F.A.Q
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1. Do you ship to international address?
Currently, we only ship within Australia.
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2. How are the items delivered?
The item is shipped via Australia Post, Fastway, Toll or Allied Express, according to the size and weight of the item. A tracking number will also be updated to you after dispatch.
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3. Can I use my own delivery service?
We only use our nominated carrier for delivery.
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4. How can I cancel my order?
There is a "Cancel Orders" button on the right top of the Order History page after logging into the account. You can cancel the order by selecting it and clicking the button. There would be a message about that if the order can be cancelled successfully or not. If the order can not be cancelled successfully by clicking the button, please contact our team to request cancel. Please note that we can only cancel your order if the item has not been dispatched from our warehouse. As we operate a fast and automated dispatching system, but need time to respond to your message, we can only do our best to help.
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5. How long does it take to ship to my customers?
The estimated delivery time frames are:
- For customers in VIC, approximately 3 - 5 working days;
- For customers in NSW, SA, ACT, approximately 4 - 8 working days;
- For customers in QLD, NT,WA and TAS, approximately 7 - 10 working days.
- Delivery time only starts after buyers’ payments have been cleared and the item has been dispatched from our warehouse (usually 1 working day after receipt of cleared payment).
- We are unable to guarantee a delivery on any specific dates or times as this is not something our delivery partners would be able to guarantee either.
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6.When will the item be dispatched?
Most items will be dispatched the very next day after full payment is received.
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7.Where can I find the delivery information?
Tracking information will be emailed to you. Alternatively, you can also view it in the Shipped tab in the Order List page.
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1.Do you offer warranty?
- All products except electronics products come with a 12-month warranty which you may seek a refund or replacement for the product. Electronics products come with a 3-month warranty. The following terms and conditions apply to the warranty:
- Damages due to misuse by the user or during delivery will not be covered by this warranty
- This warranty does not cover any accessories or bonus gifts. Regarding to accessory and bonus gift, they would be noted in our listing would, include (but limited to ) battery, carry bag, etc.
- Damage on Arrival (DOA)
This warranty only applies to items that are broken when arrived or appear to be not functioning on initial usage. The following terms and conditions apply to DOA warranty:
- You or your buyers must check their item(s) and report the damages or faults(pictures or videos) to us by email after receiving the item(s). We reserve the right to refuse any claims made after this timeframe or additional charges (postage and handling) may apply.
- Please do not return the faulty item to us without our approval.
- All products except electronics products come with a 12-month warranty which you may seek a refund or replacement for the product. Electronics products come with a 3-month warranty. The following terms and conditions apply to the warranty:
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2.What should I do if there is a part missing?
Please confirm with the customer that he/she has checked the packaging very thoroughly as the small components might become loose during the shipping. If there is a part missing, please contact us immediately so that we can offer our assistance.
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3.Refund and replacement
Refund and replacement generally take up to 2 working days to process, and will notify you right after it has been processed.
NOTE:- A refund or replacement will not be provided if products are being misused, mishandled or mistakenly installed. Customers are responsible for following the instructions and advice given by the manufacturers
Shipping
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
Product
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.
Other
You can contact us through our contact page! We will be happy to assist you.
Any question?
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.